The Client

The client is a global auto manufacturer looking to use vehicle-level data to collect, aggregate, and analyze information to improve quality, enhance brand image, and reduce warranty costs.

The Business Challenge

Different business functions—including quality, marketing, sales, engineering, and finance—could not share data efficiently or make timely decisions about warranty issues.

Although vehicles had onboard computers collecting real-time performance data, no centralized system existed to store or analyze that data. Without a master dataset, root-cause analysis of mechanical problems was impossible.

The process of collecting and analyzing data was manual and consumed many hours. An automated system could save significant time, resources, and costs.

The Opallios Solution

The client selected Opallios for its proven expertise in delivering high-quality products, outsourcing, enterprise hosting, and business process management at an affordable cost.

Opallios divided the solution into three phases:

• Assessment
• Discovery
• Delivery

Assessment, Discovery & Key Solutions

The Opallios team collaborated with IT, quality, sales, engineering, and manufacturing teams to identify issues and design the best-fit solution.

Key solutions delivered:

• Defined a unified data model, business rules, and solutions across multiple business units.
• Developed CPU (Cost Per Unit) and reliability prediction models.
• Centralized granular data from internal & external sources in real-time.
• Built a global reporting & analytical repository.
• Assessed equipment reliability for optimized warranty environments.
• Processed diagnostic data from dealerships and GPS-enabled vehicles.
• Implemented best-in-class technology to manage and process warranty data efficiently.

As part of the Agile methodology, every component was continuously tested and fine-tuned based on client feedback.

High Performance Delivered

• Centralized web-based warranty platform improved visibility of parts failure & fraudulent claims.
• Real-time analytics improved turnaround time & parts performance.
• Enabled detailed warranty cost management.
• Improved flow of information across business units.
• Enabled deep root-cause analysis using the complete vehicle master data.

About Opallios

Opallios is a technology consulting firm specializing in Big Data, Salesforce, strategy, and product development. They serve industries such as technology, healthcare, financial services, and hospitality, helping companies leverage cloud-based analytics to deliver business value.